2021-01-112021-01-112019-12-09CAVALCANTE, Diego Marques. Aplicação de ferramentas de gestão na melhoria dos serviços prestados em uma associação de feirantes de Abaetetuba – PA. Orientador: Livio Sergio Dias Claudino; Coorientador: Adalberto da Cruz Lima. 2019. 41 f. Trabalho de Curso (Bacharelado em Engenharia de Produção) – Faculdade de Engenharia Industrial, Campus Universitário de Abaetetuba, Universidade Federal do Pará, Abaetetuba, 2019. Disponível em: https://bdm.ufpa.br/handle/prefix/3246. Acesso em:.https://bdm.ufpa.br/handle/prefix/3246This study aimed to propose process improvements and consequently the services provided in a solidary economic company, in the case of the present work, a family farmers fair through management tools in the city of Abaetetuba / PA through a case study, which identified the main points to be improved in providing services at the fair. The case study began with observations, applications of a rapid and participatory diagnostic tool, data collection with the association's own members in order to extract their challenges in company management and service delivery. The topics covered involved the productive and organizational process, the quality and its tools, the service and the fair. With the analyzes performed, we observed the main failures that generated some dissatisfaction in customers. After identifying the main flaws, the quality tools were applied as a form of analysis and improvement proposal, which were: the 5s, the 5W2H and the gap tree. These tools were important to support an analysis and generate relevant case study proposals.Acesso AbertoGestãoQualidadeServiçoFeiraManagementQualityServiceFree MarketCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO::GERENCIA DE PRODUCAO::GARANTIA DE CONTROLE DE QUALIDADEAplicação de ferramentas de gestão na melhoria dos serviços prestados em uma associação de feirantes de Abaetetuba-PATrabalho de Curso - Graduação - Monografia