2020-01-152020-01-152019-12-02DAMASCENO, Anna Flávia Tavares Braga. Estresse ocupacional dos motoristas e cobradores de ônibus da RMB. Estudo de caso: linhas que têm o final da rota no terminal rodoviário da Universidade Federal do Pará. 2019. 48 f. Trabalho de Curso (Graduação) – Faculdade de Engenharia Civil, Instituto de Tecnologia, Universidade Federal do Pará, Belém, 2019. Disponível em: https://bdm.ufpa.br:8443/jspui/handle/prefix/2775. Acesso em:.https://bdm.ufpa.br/handle/prefix/2775Occupational stress occurs in several professions, however it is a striking feature of who works on the mass transit system, for example, bus drivers and ticket collectors. This paper investigated the main causes of occupational stress of those workers on the bus routes serving the Federal University of Pará’s bus terminal. In order to do so, 35 bus ticket collectors and 34 bus drivers were interviewed, the factors used in the questionnaire were determined based on the literature. The answers were noted and tabulated, firstly, in a grouped way, and then separately – bus drivers responses and ticket collectors responses – choosing Student’s t-test to compare averages. The main factors that triggered occupational stress, identified in the group analysis – were heat (4,8 average), risk of assault (4,7 average), traffic jam / rush hours (4,4 average) and unorganized traffic (4,3 average). The least factors that triggered occupational stress were malaise (2,2 average) and interval absence between consecutive bus rides (2,3 average). In the fragmented analysis, only 4 factors had significantly different responses when comparing bus drivers and ticket collectors. The factors “disrespect of users” and “risk of assault” were more stressful for tickets collectors and the factors “back pain” and “hearing problem” were more stressful for bus drivers.Acesso AbertoTransporte públicoEstresse OcupacionalMotoristasCobradoresRMBCNPQ::CIENCIAS HUMANAS::PSICOLOGIA::PSICOLOGIA DO TRABALHO E ORGANIZACIONAL::FATORES HUMANOS NO TRABALHOEstresse ocupacional dos motoristas e cobradores de ônibus da RMB. Estudo de caso: linhas que tem o sinal da rota no término rodoviário da Universidade Federal do ParáOccupational stress of RMB bus drivers and bus drivers. Case Study: Lines that have the end of the route at the bus terminal of the Federal University of ParáTrabalho de Curso - Graduação - Monografia