2026-06-252026-06-252025-09-15PANTOJA, Aridan Silva. Harpia: chatbot inteligente para apoio a processos seletivos na UFPA. Orientadora: Yomara Pinheiro Pires. 2026. 52 f. Trabalho de Curso (Bacharelado em Engenharia de Computação) – Faculdade de Engenharia da Computação, Campus Universitário de Castanhal, Universidade Federal do Pará, Castanhal, 2025. Disponível em: https://bdm.ufpa.br/handle/prefix/9651. Acesso em:.https://bdm.ufpa.br/handle/prefix/9651Public higher education institutions face challenges in managing their admission processes, which generates an increased workload for administrative staff and hinders candidates’ access toinformation. This study aimedtodevelopandenhanceHarpia, an open-source intelligent chatbot integrated with Large Language Models (LLMs), to au tomate support for the admission processes at the Federal University of Pará (UFPA). The methodology, applied and qualitative in nature, combined technological develop ment with a comparative analysis of the system’s evolution. The solution, built on a modular architecture, employs the Retrieval-Augmented Generation (RAG) technique, enabling the chatbot to generate precise and contextualized responses strictly groun ded in official documents. As a result, the new version overcame the limitations of the initial prototype, ensuring greater precision and reliability in its responses, which now include citations of the consulted sources. The implementation of an administrative dashboard and improvements to the user interface were also successful. In conclu sion, Harpia stands as a strategic tool that optimizes communication and operational efficiency, providing a robust and scalable solution with potential for future expansions, such as integration with other support channels.Acesso AbertoChatbotInteligência artificialProcessos seletivosArtificial intelligenceAdmission processesCNPQ::CIENCIAS EXATAS E DA TERRATrabalho de Curso - Graduação - Monografia